Return Policy

Return and Exchange Policy

1. Return and Exchange Conditions

We are committed to providing high-quality products and services. If you encounter any issues during your purchase, we hope to address them appropriately. Returns or exchanges are accepted under the following conditions:

  • The product you received has noticeable manufacturing defects or quality issues before signing.
  • Return or exchange requests must be made within 30 days of receiving the product.

2. Return Process

  1. Initial Resolution:

    • Resolution through Communication: Before processing a return, we prefer to resolve issues through the following methods:
      • Part Replacement: If the defect can be resolved by replacing parts, we will provide the necessary parts.
      • Reshipment: If the product is damaged during shipping, we can arrange for a replacement shipment.
      • Compensation: If the product has defects, we can offer compensation to address your loss.
    • Customer Choice: Please contact our customer service team promptly after discovering the issue. Provide your order number and a detailed description of the problem. We will discuss and offer the most suitable solution.

  2. Return Request:

    • Application Process: If you do not accept part replacement, reshipment, or compensation, you can request a return within 30 days of receiving the product.
    • Required Information: Please provide your order number, a detailed description of the defective product, and any relevant evidence (such as photos).
    • Return address： Please contact us through the online chat window or email before returning the product. We will provide a return address based on the product storage situation.

  3. Return Shipping Cost:

    • Cost Responsibility: Return shipping costs are initially borne by the buyer. We will refund the full amount of return shipping costs once we receive and confirm the defective product.
    • Refund Processing: Refunds will be processed within 7 business days after confirming the defect and completing the inspection.

  4. Return Inspection:

    • Inspection Process: We will inspect the returned product within 7 business days of receiving it to confirm the defect mentioned in the return request.
    • Inspection Outcome: If the product meets the return conditions, we will proceed with the refund and shipping cost reimbursement.

  5. Refund and Shipping Cost Reimbursement:

    • Refund Processing: If the product is confirmed to be defective and is in its original new condition, we will refund the order amount and return shipping costs to your designated account within 7 business days after the inspection is completed.
    • Refund Method: Refunds will be processed through the original payment method, and return shipping cost reimbursement will be made via bank transfer.

3. Non-Defective Products

  • Non-Defective Policy: We do not accept returns or exchanges for non-defective products. Please carefully check the product information and specifications before purchasing to ensure it meets your needs.

4. Merchant Exemption Clause

  • Scope of Exemption: The merchant’s guarantee on product quality is limited to obvious manufacturing defects or quality issues before signing. The merchant is not responsible for issues caused by misuse, wear and tear, or improper handling.
  • Dispute Resolution: In case of disputes, the merchant reserves the right to make the final determination regarding product defects. If the product is confirmed to not meet return conditions, the merchant will not cover return costs and may require the buyer to pay for shipping and other related expenses.
  • Customer Responsibility: Customers are responsible for ensuring that the returned product remains in good condition during the return process and is packaged according to the merchant's requirements to avoid further damage.

5. Contact Information

If you have any questions or need further assistance, please do not hesitate to contact our customer service team. We are here to help:

    email / online chat window

    email:

    Reply : within 24h

    Thank you for shopping with Yayatown . We are committed to ensuring your baby bassinet arrives safely and promptly.